The proper handling of lost and found property needs to be carried out concerning privacy.
Retail environments attract a high volume of foot traffic, making security a priority. Our concierge security guards help by:
- Preventing theft and shoplifting through active surveillance
- Providing customer assistance and wayfinding services
- Managing security risks during peak shopping hours
- Responding to emergencies and liaising with law enforcement
Difference Between Regular Security and Concierge Security
You can come across regular security guards at several places managing and maintaining the safety of people and properties. They are also responsible for deterring ant threats and responding to emergencies by contacting the relevant departments. A concierge is usually seen at hotels or restaurants assisting the guests with tasks such as booking and reservations.
A security concierge on the other hand is a person who combines both of these aspects. They can greet and assist the guests while also maintaining their security requirements.
Responsibilities of Concierge Security
Core Responsibilities
- Access Control – They monitor and control entry to buildings for staff, visitors, and contractors.
- Visitor Management – They greet, register, and direct guests while maintaining visitor logs.
- Surveillance Monitoring – They operate and monitor CCTV systems and respond to suspicious activity.
- Patrolling – If required, they will conduct routine foot patrols of the premises, including internal and external areas.
- Incident Response – Concierge security personnel are required to respond to alarms, emergencies, or security breaches in real-time.
- Conflict Management – They are capable of de-escalating disputes or disruptive behavior professionally.
- Reporting – They will always maintain detailed incident and daily activity reports.
- Key Holding – Your security concierge is often the person holding the key. They will secure and manage keys and access cards as per protocols.
- Emergency Procedures – They are trained to assist in evacuations, fire drills, and follow emergency action plans.
- Loss Prevention – Presence of a security concierge will deter theft, vandalism, or unauthorized access, particularly in retail or residential sites.
Front-of-House and Customer Service Responsibilities
- Reception Duties – Welcome visitors with a professional and helpful demeanor.
- Switchboard Operation – Answer and redirect phone calls, take messages.
- Mail Handling – Receive, sort, and distribute incoming/outgoing post and deliveries.
- Wayfinding Assistance – Help guests navigate the building or premises.
- Booking & Scheduling – Manage visitor appointments or meeting room bookings (site-specific).
- Concierge Services – Support with taxi bookings, local area info, or guest services (common in hospitality).
- Parking Management – Oversee visitor and staff parking, issue permits or log vehicles.
What You Get With Krypton’s Concierge Security
Krypton FM Group is a trusted and established security provider in the UK. We deliver tailored security solutions backed by experienced personnel and a strong commitment to exceptional service. Whether protecting your business premises, events, or residential sites, we ensure comprehensive safety and peace of mind. Here's what sets us apart:
Professional and Customer-Focused Guards
Security staff at Krypton FM Group handles more than standard guard duties. They receive professional training that focuses on both defensive measures and customer satisfaction. Our security hiring process prioritizes candidates who combine accessibility with professionalism—demonstrating strong communication skills, alertness, and the ability to interact confidently and courteously in any situation.
Flexible Security Solutions
We provide tailored security solutions for businesses and events of all sizes. From luxury hotels to construction sites, our services adapt to your specific needs—offering continuous coverage and scalable support during peak times.
Fully Licensed and Accredited Security Guards
Krypton FM Group delivers high-quality security services with fully licensed, SIA-accredited guards. Our team is trained in risk assessment, conflict resolution, and emergency response—ensuring full compliance with UK regulations and professional protection across all sectors.
Proactive Security Measures
At Krypton FM Group, prevention is as crucial as response. Our proactive approach combines risk assessments, real-time monitoring, and site patrols to deter threats before they arise. By integrating advanced technology with experienced personnel, we create layered security systems that reduce risks and enable rapid emergency response.
Upgrade Your Security with Krypton FM Group
If you are convinced that you need the best concierge security service in the UK for your business, you can directly
get a quote today. Otherwise you can contact us to further discuss your security needs.